Privacy Policy

TopOne Services (TOS) ("we", "our", "us"), accessible via toponeservices.ae, is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, our mobile applications (Android & iOS), and our services.

By using our website, mobile apps, or booking our services, you agree to the practices described in this Privacy Policy.

• Business Name: TopOne Services (TOS)
• Website: toponeservices.ae
• Location: United Arab Emirates (Dubai)
• Contact Email: info@toponeservices.ae

We collect only the information necessary to provide our services efficiently and securely.

Personal Information:

• Full name
• Phone number
• Email address
• Property or service location
• Booking and service details

Technical & Usage Information:

• App usage data (Android & iOS)
• Device information
• IP address
• Browser or operating system data
• Cookies and similar tracking technologies

Payment Information:

• Payments are processed securely through third-party payment gateways
• We do not store or process card or banking details on our servers

The information collected is used only for booking orders, delivering services, and providing customer support.

We may use your information for the following purposes:

• Service booking and scheduling
• Customer support and communication
• Payment processing
• Mobile app functionality and performance
• Sending service updates or confirmations
• Internal analytics and service improvement

We do not sell, rent, or trade your personal data to third parties.

Our website uses cookies to:

• Improve user experience
• Analyze website performance
• Understand user interactions

Our mobile apps may use tracking tools to monitor app stability, performance, and usage trends.

You can manage cookie preferences through your browser settings.

We may use trusted third-party services, including:

• Analytics tools (e.g., website or app analytics)
• Payment gateways
• App performance and error tracking services

These third parties have their own privacy policies and are required to protect your information in accordance with applicable laws.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Access to personal data is limited to authorized personnel only, and only for service-related purposes.

You have the right to:

• Request access to your personal data
• Request correction or updates to your information
• Request deletion of your personal data

To exercise these rights, please contact us at info@toponeservices.ae. We will respond within a reasonable time in accordance with applicable laws.

We retain personal information only as long as necessary to:

• Fulfill service requests
• Comply with legal and operational requirements
• Resolve disputes or enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. Updates will be posted on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at info@toponeservices.ae.