Terms and Conditions

Welcome to TopOne Services. These Terms and Conditions govern your use of our website, our mobile applications (Android & iOS), and our services. By accessing our platform or booking any service, you agree to these terms.

If you do not agree with these terms, please discontinue use of our services.

• Business Name: TopOne Services (TOS)
• Jurisdiction: United Arab Emirates (Dubai)
• Contact Email: info@toponeservices.ae

TopOne Services provides professional home and property services, including but not limited to:

• Home, apartment, office, and villa Normal & Deep cleaning
• Upholstery cleaning (Cushions, carpet, mattress)
• Furniture cleaning, including Sofa, chairs, and other furniture cleaning
• Curtains cleaning, repairing, and installations
• AC cleaning, maintenance, and repair
• Plumbing, electrical work, painting, and related maintenance services
• Car seat & interior cleaning
• Laundry Cleaning (Male, Female, Home)

All services are subject to availability and confirmation.

• Services can be booked through our website, mobile applications, phone, or WhatsApp.
• A booking is considered confirmed only after acknowledgment by TopOne Services.
• Customers must provide accurate contact details and service location at the time of booking.

• TopOne Services operates on a fixed-price model, not hourly billing.
• Prices are communicated in advance based on service type, property size, and scope of work.
• Any additional work requested outside the original scope may incur extra charges, subject to customer approval.

We aim to remain transparent and avoid unexpected costs.

• Payments must be made through approved payment methods available on our platform or as communicated by our team.
• Online payments are processed via secure third-party payment gateways.
• TopOne Services does not store customers' card or banking details.
• Payment is due [before/after] the service is completed.

(Note: the live page shows the unresolved placeholder "before/after]" — confirm with client.)

• Customers may cancel or reschedule a booking by notifying us at least 24 hours in advance.
• Same-day cancellations or no-shows may be subject to a cancellation fee.
• TopOne Services reserves the right to reschedule appointments due to unforeseen circumstances such as weather, safety concerns, or technical issues.

Customers agree to:

• Provide safe access to the property at the scheduled time
• Secure valuables and fragile items before service
• Inform our team of any special instructions, risks, or sensitive surfaces
• Ensure utilities (water, electricity) are available during service

TopOne Services is not responsible for issues arising from undisclosed conditions.

• While we take all reasonable care, results may vary based on material condition, age, or prior damage.
• Certain stains, odors, or damages may be permanent and not fully removable.
• We do not guarantee restoration beyond the material's natural condition.
• We reserve the right to refuse service in unsafe or unsanitary conditions.

Customer satisfaction is important to us.

• If you are not satisfied with a service, please notify us within 24 hours of completion.
• Where applicable, we may offer a re-clean or corrective service.
• Refunds are not guaranteed and are assessed on a case-by-case basis.

• Any damage caused by our team must be reported within 24–48 hours.
• TopOne Services is not liable for pre-existing damage, normal wear and tear, or issues beyond reasonable control.
• Our liability, if any, is limited to the value of the service provided.
• We are not responsible for delays caused by external factors such as access restrictions or customer unavailability.

(Note: the live page shows the bracketed range "24–48 hours" — confirm with client.)

All content on our website and apps, including text, logos, images, and branding, is the property of TopOne Services unless otherwise stated. Unauthorized use or reproduction is prohibited.

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our platform, you consent to that policy.

Our services are intended for users aged 18 years or older. By using our services, you confirm that you meet this age requirement.

TopOne Services may update these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date.

Continued use of our services after changes means you accept the revised terms.

These Terms and Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the courts of Dubai.

For any questions regarding these Terms and Conditions, please contact us at info@toponeservices.ae.